sMiles Program

How to join the program

The application form is available free of charge at the following outlets:

  • Air Côte d’Ivoire agencies;
  • From our client advisors ;
  • On board our planes ;
  • At the airport ;
  • Air Côte d’Ivoire delegations;
  • Travel agencies ;
  • On the Airline website : www.aircotedivoire.com

To benefit from the program, a customer must be at least 2 years old on the membership date. For minors, parental or guardianship authorization is required.

Card Levels

The card has 04 levels as explained below:

  • The first 03 levels are classics ;
  • The 4th level is an honorary level.

Each level has distinct privileges to express our gratitude for your loyalty and commitment.

  • The 3-Stars Level represents the 1st level in our program. It is available on mere request and you receive it as soon as you make your 1st trip.
  • The 4-Stars Level is reached when you earn minimum 25 000 miles accumulated during a time period.
  • The 5-Stars Level is accessible when you reach 60 000 miles.
  • The Diamond Level is the highest level in our program.

CARD LEVEL

QUALIFICATION

VALIDITY

3 Stars

Up to 24 999 miles

Permanent

4 Stars

From 25 000 to 59 999 miles

3 years

5 Stars

From 60 000 miles

3 years

Diamond

Upon invitation or 100 000 miles

3 years

 

Validity and renewal of cards
The 3-Star card is permanent. As for the others, they are valid for 03 years from the entry date in the level.
Renewal of cards will be based on the card expiration date (e.g. membership in March 2013 / expiration date end of March 2016).

Change level
The attainment of a higher level will be based on your volume of consumption.
Transition to a lower level: the change occurs if after 36 months no activity is recorded in the member’s account.

Advantages

The more you fly with Air Côte d'Ivoire, the more you benefit and get special attention.
The sMiles cards give you access to a wide range of benefits depending on your status. Based on your travel frequency, you attain a higher status faster and then get personalized services and exclusive privileges.

sMiles 3-Stars

  • Definitive receipt of the card when you make your 1st flight ;
  • Possibility of accumulating exchangeable miles against rewards ;
  • Dedicated contact center ;

sMiles 4-Stars

This level automatically grants you all the benefits of a 3-Stars member plus:

  • A privileged reception in Air Côte d’Ivoire agencies and representations;
  • 1 000 bonus miles ;
  • Priority on waiting lists when booking ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket 7 days before departure ;
  • Franchise extra baggage of 10 kg on request in advance ;
  • Registration at business class counter

sMiles 5-Stars

All the advantages of 4-Stars members and more!

  • Access to the VIP lounge at the Abidjan airport ;
  • Priority on the waiting list at the airport ;
  • 1 000 bonus miles ;
  • 20% additional bonus miles for each trip ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket 3 days before departure ;
  • Franchise extra baggage of 15 kg on request in advance ;
  • Boarding priority.
  • Priority in baggage delivery at destination ;


sMiles Diamond
This is the highest level in our program. In addition to 5-Stars level benefits, it gives you access to the following advantages:

  • Access to all VIP lounges in airports plied by our planes and any person of your choice ;
  • 1 000 bonus miles ;
  • 25% additional bonus miles for each trip ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket on the eve of departure ;
  • A piece of baggage of 32 kg on request in advance ;
  • Personalized mail bearing the signature of the MD ;
 

3 stars

4 stars

5 stars

Diamond

Card Validity

Permanent

3 years

3 years

3 years

Definitive receipt of the card when you make your 1st flight

Account opening for accumulating miles redeemable against rewards

Dedicated contact center

A privileged reception in Air Côte d’Ivoire agencies and representations

 

Bonus offered after accession to the next level

 

1 000 miles

1 000 miles

1 000 miles

Priority on the waiting list when booking

 

Guaranteed booking of an economic seat if you pay the full price for a ticket on the eve of departure

 

Until 7 days before departure

Until 3 days before departure

Until the day before departure

Franchise extra baggage

 

10 kg

15 kg

32 kg

Registration at business class counter

 

Access to VIP lounge at the Airport

     

Priority on the waiting list at the airport

   

Additional Bonus Miles on every flight

   

20%

25%

Boarding priority

   

Priority in baggage delivery at destination

   

Access to all VIP lounges in airports plied by our planes and any person of your choice

     

Personalized mail bearing the signature of the MD

     

The more you fly with Air Côte d'Ivoire, the more you benefit and get special attention.
The sMiles cards give you access to a wide range of benefits depending on your status. Based on your travel frequency, you attain a higher status faster and then get personalized services and exclusive privileges.

sMiles 3-Stars

  • Definitive receipt of the card when you make your 1st flight ;
  • Possibility of accumulating exchangeable miles against rewards ;
  • Dedicated contact center ;

sMiles 4-Stars

This level automatically grants you all the benefits of a 3-Stars member plus:

  • A privileged reception in Air Côte d’Ivoire agencies and representations;
  • 1 000 bonus miles ;
  • Priority on waiting lists when booking ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket 7 days before departure ;
  • Franchise extra baggage of 10 kg on request in advance ;
  • Registration at business class counter

sMiles 5-Stars

All the advantages of 4-Stars members and more!

  • Access to the VIP lounge at the Abidjan airport ;
  • Priority on the waiting list at the airport ;
  • 1 000 bonus miles ;
  • 20% additional bonus miles for each trip ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket 3 days before departure ;
  • Franchise extra baggage of 15 kg on request in advance ;
  • Boarding priority.
  • Priority in baggage delivery at destination ;


sMiles Diamond
This is the highest level in our program. In addition to 5-Stars level benefits, it gives you access to the following advantages:

  • Access to all VIP lounges in airports plied by our planes and any person of your choice ;
  • 1 000 bonus miles ;
  • 25% additional bonus miles for each trip ;
  • Guaranteed booking of an economic seat if you pay the full price for a ticket on the eve of departure ;
  • A piece of baggage of 32 kg on request in advance ;
  • Personalized mail bearing the signature of the MD ;
 

3 stars

4 stars

5 stars

Diamond

Card Validity

Permanent

3 years

3 years

3 years

Definitive receipt of the card when you make your 1st flight

Account opening for accumulating miles redeemable against rewards

Dedicated contact center

A privileged reception in Air Côte d’Ivoire agencies and representations

 

Bonus offered after accession to the next level

 

1 000 miles

1 000 miles

1 000 miles

Priority on the waiting list when booking

 

Guaranteed booking of an economic seat if you pay the full price for a ticket on the eve of departure

 

Until 7 days before departure

Until 3 days before departure

Until the day before departure

Franchise extra baggage

 

10 kg

15 kg

32 kg

Registration at business class counter

 

Access to VIP lounge at the Airport

     

Priority on the waiting list at the airport

   

Additional Bonus Miles on every flight

   

20%

25%

Boarding priority

   

Priority in baggage delivery at destination

   

Access to all VIP lounges in airports plied by our planes and any person of your choice

     

Personalized mail bearing the signature of the MD